Mystery Shopper Application

Help us maintain the high standards our clients expect. From time to time, we invite mystery shoppers to visit Sleeping Beauty and give us honest, detailed feedback about their experience.

Visit as a Client Book and attend your treatment as you normally would
Share Honest Feedback Tell us about the complete client experience
Receive Your Refund Original treatment payment refunded after feedback

How It Works

If your application is selected, we'll contact you with everything you need to complete your mystery shop.

01 Apply

Complete the application form below and tell us a little about yourself.

02 Receive Your Brief

Successful applicants are told which treatment to book and the timeframe in which to visit.

03 Visit the Salon

Attend as a normal paying client and experience the salon without revealing that you are mystery shopping.

04 Send Your Feedback

Complete the feedback form after your visit. Your original payment is then refunded.

Before You Apply

Please make sure you're comfortable with the process before submitting an application.

You Pay at Your Visit

Mystery shoppers pay for their treatment at the salon in exactly the same way as a normal client. This allows us to assess the genuine client experience from booking through to checkout.

Your Visit Is Confidential

You must not tell the salon team or therapist that you are carrying out a mystery shopping exercise. The purpose is to experience the service exactly as any other client would.

Treatment & Timing Are Assigned

If selected, we'll advise which treatment you should book and give you a timeframe in which the visit should be completed.

Feedback Is Required

The mystery shop is only complete once your feedback form has been submitted. We rely on detailed and constructive feedback to help us maintain and improve our standards.

Refund Process Once your mystery shop has been completed and your feedback form has been received, your original treatment payment will be refunded within 3 days.

Apply to Become a Mystery Shopper

Complete the application form below. Applications are reviewed as mystery shopping opportunities become available, so submitting the form does not guarantee that you will be selected.