New clients should arrive at least 10 minutes before their treatment so there is time to register and complete a client record card. Your details are kept on record for future visits so treatments can be tailored to your needs.

Please switch your mobile phone to silent while in the salon so that other clients can enjoy their treatments without disturbance.

All Sleeping Beauty salons are strictly non-smoking.

We love children, but salons are not always the most suitable environment for them because of health and safety considerations and the relaxing nature of many treatments.

Children must be accompanied by an adult at all times, and we ask that consideration is shown to other clients.

We recommend leaving valuable items at home. Sleeping Beauty cannot accept responsibility for lost or misplaced items.

We work to a timetable, so arriving late may reduce the time available for your treatment.

Where possible, your therapist will adapt the treatment to the remaining time, although the full treatment price will still apply. Arrivals more than 15 minutes late may need to be treated as a cancellation.

Please give at least 24 hours' notice if you need to cancel or change an appointment.

• Less than 24 hours' notice — 50% of the appointment value may be charged.
• Less than 4 hours' notice — the full appointment value may be charged.

A 50% deposit may be required when booking, or voucher/Platinum details may be requested to secure the appointment.

Non-attendance or late cancellation may result in the deposit being retained.

Sleeping Beauty Platinum Membership is designed for regular clients and includes preferential pricing on eligible treatments, member benefits and exclusive offers.

Full membership information and current benefits are available on our Platinum Membership page.

Our prices are subject to change without prior notice.

Sleeping Beauty Salon Limited is registered for VAT and treatment and product prices include VAT at the current rate.

Our best reward is your personal recommendation. Gratuities are entirely at your discretion.

If you are unhappy with any aspect of a treatment, please contact the salon as soon as possible.

Any concern must be reported and assessed by a salon manager within 48 hours of the original treatment.

Where we agree that a service has been unsatisfactory, we may offer a re-do or an alternative treatment of equal value, subject to our service terms and conditions.

Service payments are not refunded in cash, by card or by cheque.

Products may be returned within 14 days of purchase provided they are unopened, unused and in perfect condition.

Proof of purchase is required and refunds are made using the original payment method.

• Gift cards expire one year after the date of purchase.
• Gift cards are non-refundable and have no cash value.
• Gift cards can be used towards treatments, products or courses.
• Physical gift cards must be presented at checkout so they can be scanned.
• If a gift card is forgotten, another payment method will be required and the gift card can be used on a future visit.